Jeanine Connor aims to maintain the safety, containment and professionalism of all services offered, including psychotherapy, supervision, consultancy, presentations and workshops. 

All parties who enter into a working relationship agree to adhere to the terms and conditions of the contract and privacy policy, which you will be asked to sign.


 ContractOnce an agreement is made to work together, we enter into a contract. We agree to keep each other safe during treatment and to maintain therapeutic boundaries, including confidentiality. I will send you a copy of the full contract prior to working together and we can discuss anything you are unsure about when we meet. 

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Privacy Policy: I am committed to safeguarding your privacy, and this policy sets out my data collection and data processing practices. I will send you a copy to sign when we decide to work together

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Digital Policy: My digital policy sets out the ways your personal information is stored digitally, and policies in relation to digital communication including social media. I will send you a copy when we decide to work together. 

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My commitment to clients: You need to be able to participate freely as you work towards your desired goals. You need to trust me with your wellbeing and sensitive personal information. As a member and registrant of BACP, I take being trustworthy as a serious ethical commitment. I agree to:

1. Put you first 

2. Work to professional standards 

3. Show respect 

4. Build an appropriate relationship with you 

5. Maintain integrity 

6. Demonstrate accountability and candour 

...in accordance with the Ethical Framework for the Counselling Professions,(BACP, 2018)

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Fees: The fee is agreed prior to contracting and invoices are issued at the beginning of the month for all sessions in advance. Please note that all missed or cancelled appointments are charged in full, whether you inform me beforehand or not, and whatever the reason for cancelling. Invoices should be settled within seven days by bank transfer. Late payment will incur a penalty charge to cover additional administration (over 14 days +10% of invoice, over 21 days +20% of invoice, over 28 days +25% of invoice). Non-payment past 28 days will result in termination of the psychotherapy contract and could lead to legal proceedings. I will give at least three months’ notice of any change to fees. If you are struggling to pay, please let me know so that we can discuss this and agree together how to manage the invoices.

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Professional Standards: I am qualified to master’s level and have 25 years therapeutic experience. I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and maintain the BACP professional code of ethics. I uphold my legal and ethical obligations to access monthly clinical supervision and Continued Professional Development (CPD); annual Disclosure and Barring Service (DBS) checks and annual registration with the Information Commissioner’s Office (ICO); professional indemnity insurance, business use home insurance. 

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Complaints: If you are unhappy about any of the services I provide, please arrange a time to discuss with me or contact me using the form sea-psychotherapy-contact-form.php and I will endeavour to resolve this with you. If you remain dissatisfied and wish to escalate your complaint, details on how to complain about a BACP member can be found here: https://www.bacp.co.uk/about-us/protecting-the-public/professional-conduct/how-to-complain-about-a-bacp-member/ 


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Jeanine Connor © 2024 (update)